Booking Terms and Conditions

 

Thank you for your interest in making a booking!

Debbie Malone (Debra Malone) trading as Between Two Worlds Pty Ltd ABN 78 910 593 799 (we, our or us) provides psychic reading services, which may include but is not limited to mediumship and clairvoyance, clairsentience, and clairaudience sessions (Reading).

By making a booking for a Reading with us (Booking) and paying for that Reading, you agree to be bound by the terms and conditions for Readings set out below (Terms). It is your responsibility to review these Terms prior to making a Booking. We reserve the right to amend these Terms at any time and will provide the most recent version on our website at www.debbiemalone.com (Website).

Bookings

You may make a Booking in accordance with the booking process and price set out on our Website. In making a Booking, you agree that:

1. you are over 18 years of age
2. you are aware that Bookings are available during Australian Eastern Standard Time business hours only
3. you must pay the price for your Booking and any credit card surcharge or administration fees as specified on our Website in advance. Payment must be made at the time of booking. Bank transfer payments must be received and cleared no later than 24 hours prior to the Booking or the Booking will be cancelled
4. payments may be made through a third-party payment processor or by any other payment method set out on our Website. The payment method you choose may be subject to additional terms and conditions imposed by the applicable third-party payment processor; and
5. Booking prices may be subject to change at any time and at our sole discretion

Refunds & Cancellation

We do not provide refunds once you have paid for your Reading, except in line with our Satisfaction Guarantee. However, if you provide us with a minimum of 48 hours notice prior to the Reading you will be able to reschedule your Reading. We reserve the right to charge a minimal administrative fee for any such rescheduling. If you are late for your Reading, this will result in time being forfeited from your Reading. If we are unable to connect with you within 15 minutes of your scheduled time, it will be treated as a missed Booking and your payment forfeited in line with our Cancellation Policy.

Satisfaction Guarantee

During the first 10 minutes of the Reading, if either party determines a suitable connection has not been established, the Reading will be ended, and a full refund provided.  If the Reading exceeds 10 minutes, it is agreed that a satisfactory service has been provided and no refund will be provided under any circumstance.

Right to Reschedule

We reserve the right to reschedule your Reading due to unforeseen circumstances such as our illness. In the event that we reschedule your Reading under this clause, we will do so with no further cost to you and will use our best endeavours to reschedule at a time and date that is convenient to you.

Recording

We do not permit recording, filming or otherwise capture of Readings.

Client Acknowledgements

You warrant that:

1. you will attend your Reading punctually
2. you will behave in an appropriate manner towards us, with decency and respect
3. you provide us with the Booking checklist items, provided to you at the time of scheduling, at least 48 business hours prior to the Reading. Readings with Debbie require a little preparation on behalf of the client, due to the unique way in which Debbie prepares for and delivers her readings. Debbie provides blended mediumship/psychic readings and prepares by using a combination of photo reading, psychometry and numerology, to connect with loved ones in Spirit and to provide clients with an enhanced experience.  If your information is not provided within this timeframe, your Reading will be cancelled and rescheduled to a later date
4. the information you provide to us is true, correct and complete
5. for Phone and Zoom Readings:
   1. a working phone number and/or video caller ID is provided. International dialling codes must be provided for overseas Bookings
   2. your internet connection is fast and reliable
   3. you have a functioning web camera and microphone
   4. you are fully competent in the use of the chosen platform
6. you will not record, film or otherwise capture the Reading
7. you will be the only person in attendance for the Reading with no other persons sitting in or listening in to the Reading
8. you will cooperate throughout the Reading and not perform any acts or omissions which may interfere with the Reading
9. you will complete your Reading on time. Debbie consults with clients back-to-back. If you require additional Reading time, another session must be booked, for a future date

At our discretion, we may temporarily or permanently suspend the Reading and your access to our Website if we deem your conduct or behaviour to be inappropriate, the request for the Reading is inappropriate, improper or unlawful or the working relationship has broken down. No refund will be provided if your Reading is terminated under these circumstances.

Limitation of Liability

We cannot guarantee you will be satisfied with the accuracy, content or outcome of your Reading. When you request, pay for and attend a Reading you acknowledge and agree that we do not guarantee that the Reading will meet your requirements, that any intended or hoped-for result or outcome will be achieved from the Reading and that we are not liable for any death, personal injury, damage, expense, liability or other loss that results from a Reading or actions you take following a Reading.

Subject to the below, any condition or warranty which would otherwise be implied in these Terms are excluded. Our liability for breach of a guarantee conferred by the Australian Consumer Law is limited, in the case of services, to any one of the following as determined by us:

1. the supplying of the services again; or
2. the payment of the cost of having the services supplied again.

If there is a problem with the Reading or our services caused by a breach of these Terms by us (Omission), and you have notified us within 24 hours, then to the maximum extent permitted by law our liability arising from, or in connection with, the Omission will be limited to the face value of the booking purchased by you.

Disclaimer

You agree for us to carry out your Reading on the following basis:

1. we do not guarantee any specific readings or outcomes with respect to our Readings, or that you will be satisfied with what you are told during your Reading;
2. we will gain insight into your life using psychic and/ or energy awareness. We will not provide guidance on medical issues. We will not discuss matters relating to missing persons or unsolved crimes unless with the investigating law enforcement authorities. The Reading provided to you is for guidance only rather than any other type of advice; and
3. what you decide to do with the information provided during a Reading is entirely at your discretion and we have no liability for your actions following a Reading. Any questions that we answer for you should never be regarded as medical, legal, financial, psychological, business or accounting advice (Professional Advice). If the Reading brings up any of those issues for which you need Professional Advice, we recommend you seek advice from a relevant qualified professional.

Entire Agreement

These Terms contain the entire understanding and agreement between us in respect of its subject matter.

Severance

If any provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Terms.

Jurisdiction

The laws of New South Wales (NSW), Australia, govern these Terms. If you access our Site throughout Australia or overseas, we make no representation that our Site complies with the laws (including intellectual property laws) of any State outside NSW and/or country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

Last Update: 20 January 2024